Frequently asked Question

It is possible that an error occurred while placing your order; we recommend trying again. It could also be due to the web browser you are using. Try ordering via Google Chrome. If you still have problems, please contact us.

You can enter a discount code during the checkout process.

Check the discount code carefully to ensure it is entered correctly. Additionally, it is case-sensitive; otherwise, the code will not be accepted.

On the account page, you can click the 'Forgot Password' button. If that doesn't work, contact customer service to regain access to your account.

Yes, that is possible via Klarna. You can choose this payment option during the checkout process. Klarna will send you an invoice 14 days after receiving your package.

You can easily create a return through our return portal. Click here to go to the return portal.

Yes, paying through our website is secure. Our website is encrypted with an SSL certificate, and our payment providers comply with all regulations regarding privacy and security.

You can pay with iDeal, Bancontact, Belfius, KBC, PayPal, Credit Card, and Klarna.

All prices listed on the website are VAT inclusive.

No, we cannot see our customers' payment details, only the information necessary to process the order.

Contact customer service to receive an invoice

The delivery time to the United Kingdom is 2-4 business days. We ship on business days, Monday through Friday, excluding public holidays.

We ship on business days from Monday to Friday, excluding public holidays. Orders placed before 14:00 will be shipped on the same day.

Shipping is free on all orders over £25.

You can track the status of your package using the tracking number you received in the shipping confirmation. If you did not receive a tracking number, please contact us.

Your package will be delivered, if possible, to your mailbox or to your neighbors. After a second failed delivery attempt, it will be sent to the pickup point.

Yes, you can choose from various pickup points. During the checkout process, you can select your preferred pickup point.

Please contact the customer service that you want to iniate a return.

Please contact the customer service that you want to iniate a return.

You can try on BOXR Underwear products as much as necessary to make a purchase, just as you would in a physical store. Used items cannot be returned unless there is a manufacturing defect. Make sure the original packaging is undamaged when returning. For products that are incomplete, damaged, washed, have had the packaging removed, or show other signs of wear, depreciation will be deducted from the total amount refunded.

Click here to go to the return portal.

At BOXR Underwear, you always have the option to return your order within 14 business days after receiving the package. Make sure to return the products unworn, undamaged, unwashed, and with the original packaging. Keep your return receipt until we have processed it.

This depends on the age and care of the product. In case of a complaint, contact customer service. Together, we will look for a suitable solution.

Our products are manufactured in Turkey, Egypt, and Asia.

This can be found per product under the section 'size chart’.

The best temperature for washing is thirty / forty degrees. We recommend adhering to this to extend the lifespan of our products.

We recommend to not put bamboo products in the dryer.

It is not harmful to the product if fabric softener is used. However, using fabric softener is not necessary. The product is naturally very soft and does not lose its softness during washing.

No, our products are only available in our webshop.

Our collection mainly consists of clothing for men. However, there are items that can also be worn by women, such as our socks.

You can easily unsubscribe by clicking 'Unsubscribe' at the bottom of the email.

We are available by phone at +31 85 016 32 64 from Monday to Friday, 9:00 AM to 4:00 PM.

Our Chamber of Commerce number is 83709223.

Our VAT number is NL862965317B01.